We may collect personal information from our users in a number of ways, including, but not limited to, when a user visits the website, registers on the website, places an order, fills out a form or contacts us. When requesting products and services or registering for an account the users may be asked to provide their name, email address, postal address, phone number and payment information. We collect this information from users only when they voluntarily submit it to us. Users can refuse to provide us with this information, but it will limit their access to the full range of products and services listed on www.knowhowtodesign.com.
We may also collect non-personal information from users when they visit this website. This non-personal information could include their browser name, the type of computer and technical information that they are using, as well as the operating system. This information can not be used to identify any of our users personally.
We may collect and use customer information for the following reasons:
To improve our customer service.
This information helps us to respond to any customer service requests and offer better support to our customers.
To personalise the user experience on www.knowhowtodesign.com
We may use this information in an aggregate form to better understand how users as a group use the services and resources which are provided by our site.
We may use this information as feedback to improve our products and services.
We may use personal information about users to provide then with the products and services that they have requested. We do not share this information with outside parties unless this is necessary for us to run our business.
To send users information about our products and services, but only in cases where they have consented to this.
To send users emails regarding information about their orders as well as to respond to any enquiries or requests that they have made.
We may use this information to improve our website
We may use this information to process payments.
We have appropriate data collection, storage and processing practices as well as security measures to protect this personal information from any unauthorised access. All sensitive and private information, including payment information, is processed using a secure SSL (Secure Socket Layer) channel which is encrypted and protects the information.
We do not sell, share, rent or trade any personal information for users to others. We may share our generic or aggregated forms of demographic information regarding our visitors and overall use of the website for the reasons which have been outlined above. We may also use some third party providers to help us run our business and we mat share some of this personal information with these third parties but only when you have given us your permission to do so.
You have the following rights with regards to your personal information:
The right to access your information.
The right to request that we delete all or some of your information that we have collected about you.
The right to request that we send the personal information that we have collected about you to another provider.
The right to request that we amend any of the information that we hold about you.
The right to withdraw your consent to the processing of any personal data.
The right to request that we restrict the processing of your personal data.
The right to lodge a complaint regarding our collection, sharing and processing of your personal data.